This is a repost of an entry originally shared on October 31, 2014.

This month’s post comes to us from APRA-C member Erica Lamptey, Development Research Analyst at Duke Medicine.

As a prospect researcher, I have come to value three competencies that facilitate the effective and efficient operation of a prospect research program: communication, collaboration, and customer focus.

A researcher has to successfully communicate both orally and in writing. Don’t be afraid to ask questions for clarification. You may know the who or what, but knowing the why behind a request allows you to focus your energy in the right direction and be purposeful and deliberate in your actions. Be diligent about producing an accurate product. In our profession, we are looked upon to be a reliable source of information.

A researcher must collaborate both within and outside his or her department. Each member of your department plays a role in identifying inconsistencies of procedures and ensuring the team stays abreast of projects in the pipeline. Research colleagues are an impetus for innovation and sounding boards. Developing best practices will enable consistency across your organization. A discussion around resources will allow access to products that may have ordinarily been out of reach.

The customer is the primary focus and the source of your day-to-day operations. Establish an open dialogue. Face-to-face visits are always good policy. Understanding the needs of your customer is critical. If you are able, attend meetings where your customers discuss their focus and goals. You should also host meetings that explain your services. Receiving and giving feedback is invaluable.

I believe when communication, collaboration, and customer focus are aligned, you will be strategic in your process and deliver a well-organized, thoughtful product, and your department will function as an integral part of your development office.